Question 1

What is your minimum order?

Accepted Answer

There is no fixed minimum for in-stock items, but most trade orders sit between €500 and €5,000. For custom-branded or made-to-order pieces, MOQ starts at 24 units per SKU.

Question 2

Can I order samples before placing a full order?

Accepted Answer

Yes. Trade customers can request single-unit samples of in-stock items at trade pricing. Sample shipping is invoiced and credited against the first full order over €1,000.

Question 3

What are the lead times?

Accepted Answer

In-stock items ship within 2 business days from our Copenhagen warehouse. Made-to-order glassware runs 4–6 weeks. Custom-branded barware (laser engraving, co-branded trays) is typically 5–8 weeks depending on volume.

Question 4

Do you sell to private customers?

Accepted Answer

Scandic Bar is a B2B-only supplier. We sell exclusively to bars, restaurants, hotels, distributors, and brand partners. Apply for a trade account to access pricing and place orders.

Question 5

What can be branded?

Accepted Answer

Laser engraving on stainless bar tools (shakers, jiggers, stirring spoons), printed coupes and rocks glasses, and co-branded serving trays in oak or slate. We can supply mock-ups before production.

Question 6

What's the MOQ for custom branding?

Accepted Answer

24 units per SKU for laser engraving, 144 units for printed glassware, 12 units for co-branded oak trays.

Question 7

Can you match our existing brand guidelines?

Accepted Answer

Yes — send us your guidelines and any vector artwork (.ai, .pdf, .svg). Our production team will return a digital mock-up within 3 business days for sign-off.

Question 8

Where do you ship?

Accepted Answer

EU-wide from Copenhagen, plus UK, Norway, Iceland, Switzerland. For other regions, we route through our regional distributors — see the distributors page.

Question 9

Is shipping free?

Accepted Answer

Free EU shipping on orders over €100. Below that, shipping is calculated at quote stage based on destination and weight.

Question 10

Is the shipment insured?

Accepted Answer

All shipments are fully insured against breakage and loss. In the rare event of damage, photograph the package on arrival and email info@scandicbar.com within 48 hours.

Question 11

How do I pay?

Accepted Answer

All orders are processed as quotes. Once accepted, we issue a proforma invoice. Established trade customers can request 14-day net terms after the first order.

Question 12

Which currencies do you invoice in?

Accepted Answer

EUR by default. We can also invoice in DKK, SEK, NOK, and GBP on request. VAT is reverse-charged for valid EU VAT numbers.

Question 13

What's your return policy?

Accepted Answer

In-stock items can be returned within 30 days in original packaging for a full credit (excluding return shipping). Custom-branded and made-to-order pieces are non-returnable. Full details on our shipping & returns page.

Question 14

Something arrived broken — what now?

Accepted Answer

Email info@scandicbar.com within 48 hours with photos of the package and damaged items. We'll arrange a replacement or credit immediately.

Question 15

Do you have a distributor in my country?

Accepted Answer

We have regional distributors across the Nordics, DACH, Benelux, and parts of Southern Europe. See the distributors page for the current list.

Question 16

Can I become a distributor?

Accepted Answer

Yes — we're actively building our distributor network. Reach out via the distributors page or email info@scandicbar.com.

Question 17

How do I care for the oak serving boards?

Accepted Answer

Hand-wash with warm water and mild soap. Dry immediately. Oil with food-safe mineral oil every 4–6 weeks in heavy use. Do not put in dishwasher or submerge.

Question 18

Slate boards?

Accepted Answer

Wipe with damp cloth. For deep cleaning, use a soft brush and warm soapy water. Re-season occasionally with a thin layer of food-safe mineral oil to restore the dark finish.

Question 19

Stainless bar tools?

Accepted Answer

Dishwasher safe but hand-washing extends finish life. Dry immediately to avoid water spotting on polished finishes.

Questions, answered.

Ordering & MOQ

Custom branding

Shipping & delivery

Payment & invoicing

Returns & claims

Distributors & forhandlere

Product care

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